Amanda Wowk

Telehealth has become a staple in contemporary healthcare — especially in mental health settings. Whether it’s on a video or phone call, secure messaging platform, or healthcare app, clients want virtual access to their providers.

It’s official: holiday planning is in full swing. And whether you’re hitting the road for Thanksgiving or flying home for the holidays, it’s time to think about your travel plans.

Haven’t booked your flights yet? Still unsure what to pack? Worried about the weather? These six holiday travel tips will help you plan and prepare for your trip.

Today’s leading CX organizations are gaining a competitive edge with AI. At this year’s Zendesk AI Summit, global CX leaders shared their brands’ journeys: going from AI theory to practice—and achieving incredible results in the process. Two leaders, in particular, stood out to me: Bhav Raju, Director of Customer Service at NOBULL, and Michael Chen, Head of Digital and CX for Sealy Posturepe...

Today’s admins are ripping up their old job descriptions. Powered by AI, admins’ roles have evolved from routine management to data-driven strategy.

And this change is more prevalent than you might think: 93% of admins with Zendesk AI say it has allowed them to shift their focus from routine management tasks to more strategic planning and decision-making.

Is your U.S. passport expiring soon? I was recently in the same boat. And with international travel plans on the horizon, I knew I would need to renew my passport ahead of that trip. Like many folks renewing their passport, it had been nearly 10 years since I last renewed mine. And as I found out, a lot had changed.

Professional guitarist Jennifer Batten knows a thing or two about world travel. In the 1980s and 90s, she was the lead guitarist on Michael Jackson’s three world tours. Soon after, she toured with British guitar icon Jeff Beck. These tours were next level: often on the road for over a year at a time, Jennifer and her bandmates discovered new cultures and experiences that left a lasting impression.

Discover the latest trends for building employee support models, informed by insights from 2,000 global IT leaders and employees.

Recent headlines point to a cooling labor market, but Workday data tells a more nuanced story. Across global job openings in Workday, headcount, requisitions, and offers are still growing—just at a slower pace.

As a psychiatrist or psychiatric nurse practitioner,
you’re an expert in delivering care to patients.
You know how to conduct psychiatric evaluations, develop treatment plans, prescribe medication,
and monitor patient progress.

This guide walks you through how to own a business mindset in a clinical context.

Here are our tips for making the most of your city break in Asheville, North Carolina.

Future-focused leaders are readying their organizations for the next era of customer experience—one powered by AI solutions to achieve seamless, personalized service at scale. Choosing the right partner and technology will be critical to delivering the advanced, AI-powered experiences consumers now expect.

AI is changing what it means to be a customer service agent. And it’s impacting everything from their day-to-day productivity to their career paths.

The payoff is clear: 83% of agents using Zendesk AI say it has significantly improved their job performance.

With low-impact work off their plates, agents are discovering new ways to elevate their roles, bringing fresh ideas and greater precision to their customer interactions.

Today’s customers are AI savvy. They recognize AI’s potential to fully resolve their issues. And they want brands to deliver advanced, AI-powered experiences. They’re also clear in their expectations: 81% of consumers believe AI should be part of modern customer service, and 61% expect more personalized service with AI.

Forward-thinking companies are responding in kind, offering instant, 24/7 replies across all service options, providing personalized and contextually relevant answers, and taking proactive action to solve problems on customers’ behalf—all thanks to the power of AI.

Planning a trip to New York City? Whether you’ve visited before or this is your first time, there are a number of must-visit museums in NYC you won’t want to miss. And I’m not talking about the more popular ones, like The Met and American Museum of Natural History—although those are worth a visit, too.

Here are six lesser-known NYC museums to add to your itinerary.

Customers who contact your business with an issue or request—and walk away with a smile. Agents who make the time to really understand a customer’s concern and come up with a satisfying solution. Bottom-line results that reflect greater efficiency, stronger loyalty, and measurable impact across your service experience.