Amanda Wowk

A new blueprint for the next era of AI-fueled organizational growth.

Organizing a group trip is a lot of fun: planning nights out, bucket-list activities, and meals that you’ll be talking about for months. But it can also be a lot of work, especially if you’re the trip organizer. You’ll need to wade through things like scheduling conflicts, budget constraints, and differing opinions on what to do, where to stay, and what to see.

Thankfully, there are tools to help. And the right group travel planning app can alleviate some of the stress of coordinating schedules, managing money, and getting everyone on the same page.

It’s been two decades of TripIt and we’re planning to celebrate all year long. We hope you’ll join in as we kick off the festivities, spotlighting award-winning tools, traveler stories, milestones, and new ways to make travel even easier. Keep reading to learn more.

The group chat is going off and that means one thing: everyone’s itching to make 2026 travel plans. Feeling strapped for cash heading into the new year? You’re not alone. But it doesn’t mean you need to forgo travel altogether. Instead, prioritize a trip to a more budget-friendly destination.

Keep reading to discover 10 affordable travel destinations, plus some tips for how to save no matter where your travels take you in 2026.

Still looking for the perfect gift for the traveler in your life? Your local bookstore has the answer. From futuristic fiction in faraway places to non-fiction novels with a nod to the natural world, these 10 books will inspire recipients to plan their next adventure, finally click book on that bucket-list trip, or simply escape to a new time and place.

Advice from founders who’ve scaled, hired, and led successful mental health teams

From personalized alerts to AI-assisted planning, travelers have more and more tools to help them prepare for and stay informed about their trips.

To better understand the global travel landscape, including risk alert volume and trends, as well as geographic patterns and hotspots, we worked with Riskline to analyze their historically published alerts.

To lead in the AI era, you have to keep moving.

Expectations for customer experience are evolving at a breakneck pace. And all that early excitement about AI’s transformational benefits, from hyper-personalization to seamless interactions? Many of those first-movers have struggled to translate the technology’s potential into truly satisfying experiences.

Consumers have noticed, and are frustrated by the gap between AI’s promise and reality. With AI setting a new bar for speed and personalization, people expect experiences to have intelligence built in.

Telehealth has become a staple in contemporary healthcare — especially in mental health settings. Whether it’s on a video or phone call, secure messaging platform, or healthcare app, clients want virtual access to their providers.

Context is everything is customer service. When a customer reaches out about a return, an issue with their order, or a complex technical problem, the fastest path to resolution always depends on context. Has this customer reached out before? What’s their purchase history? Are there policy nuances that apply to their specific case?

Scaling this level of situational awareness has always been incredibly difficult. Human agents can’t possibly remember everything across a myriad of interactions. P

It’s official: holiday planning is in full swing. And whether you’re hitting the road for Thanksgiving or flying home for the holidays, it’s time to think about your travel plans.

Haven’t booked your flights yet? Still unsure what to pack? Worried about the weather? These six holiday travel tips will help you plan and prepare for your trip.

Today’s leading CX organizations are gaining a competitive edge with AI. At this year’s Zendesk AI Summit, global CX leaders shared their brands’ journeys: going from AI theory to practice—and achieving incredible results in the process. Two leaders, in particular, stood out to me: Bhav Raju, Director of Customer Service at NOBULL, and Michael Chen, Head of Digital and CX for Sealy Posturepe...

Today’s admins are ripping up their old job descriptions. Powered by AI, admins’ roles have evolved from routine management to data-driven strategy.

And this change is more prevalent than you might think: 93% of admins with Zendesk AI say it has allowed them to shift their focus from routine management tasks to more strategic planning and decision-making.

Is your U.S. passport expiring soon? I was recently in the same boat. And with international travel plans on the horizon, I knew I would need to renew my passport ahead of that trip. Like many folks renewing their passport, it had been nearly 10 years since I last renewed mine. And as I found out, a lot had changed.

Professional guitarist Jennifer Batten knows a thing or two about world travel. In the 1980s and 90s, she was the lead guitarist on Michael Jackson’s three world tours. Soon after, she toured with British guitar icon Jeff Beck. These tours were next level: often on the road for over a year at a time, Jennifer and her bandmates discovered new cultures and experiences that left a lasting impression.